Fequently Asked Questions

• What Wireless WiFi Router do you recommend I purchase? 

  • We recommend buying one the following devices based on your needs:

    • Standard router: the TP-Link Deco X20 is great choice for most homes/businesses and priced about $69*. 

    •  Performance router: the TP-Link Deco AX3000 is a great choice for gamers and priced about $79*.
      
      

      • These routers can be purchased individually or up to three nodes to form a whole-house mesh network.

      • What's a mesh network? A mesh network helps eliminate WiFi dead zones in your house. If your router is not centrally located, we recommend buying at least the 2-node kit. This will allow you to place a second node on the opposite side of your home for good signal everywhere. If you have a large home or multiple floors, you may want to consider a three-node kit. A mesh network is similar to a WiFi extender, but you will get better performance. Note the additional nodes that form the mesh communicate to the base router wirelessly - no need to run cables between them.

*Actual prices on Amazon may vary from the estimated amounts listed on this page.

• Am I required to purchase a WiFi Router? 

  • You can use your existing wireless router if you have one, but please note that older models may impact performance. If you do not have a wireless router, you need to purchase one unless you plan on only using a wired connection to your computer. Without a wireless router, your phone and other mobile devices cannot be connected to your network.
    
    

• Can I purchase a WiFi Router from you instead of Amazon? 

  • We stock a couple of the TP-Link Deco X20's devices (see above) on our truck in the event someone doesn't have one during the installation, but the links above will typically be priced better than our cost to you. We will not be offended and actually prefer if you buy these direct from Amazon. 
    
    

• Will you help me setup my WiFi Router when you install my service?

  • Yes we can assist you with the setup during your service install.
    
    

• Where can I find your Privacy Policy & Terms of Service?  

  • Read our policies at Privacy Policy  & Terms of Service.
    
    

• Do you offer/provide an email account, phone service, or TV service?  

  • No, we only provide internet service. There are a number of Email providers that offer free accounts that come with calendar, a mobile app, and other nice features. Check out Google's Gmail if you need an email address. If you need phone service, we suggest looking at some VoIP providers such as DialPad or Ooma. There are a number of online streaming services you can use to watch TV.
    
    

• What payment options do you offer? 

  • You can pay using ACH from your bank account or a credit card. If you pay with ACH, there is no service fee. If you chose to pay with a credit card, we charge a $3 service fee each month. Paying with your bank account means more of your subscription cost goes towards supporting a local business instead of a credit card company.  
    
    

• Will your service eliminate buffering (spinning wheel) when streaming TV or movies? 

  • We provide the speed and stability to stream movies and TV programs without interruption. If you experience buffering from time to time, it is likely due to external factors like poor wi-fi signal, router placement, someone in your home downloading large files, and/or issues with the streaming service. If you have persistent problems, please contact us. 
    
    

• Is there a Contract,  Are there data caps, What speeds do you offer? 

  • There's no contract term and no data caps. Use as much internet as you would like. Our speeds will vary based on whether you sign up for our fiber or wireless service. The signup process with show you which plans and pricing are available at your location.
    
    

•  Why do you charge an Installation Fee?

  • We want to ensure that you receive the best possible internet experience from day one with a Professional Installation. 

    • For every new customer, our skilled technicians come to your home or business to install new fiber optic cabling all the way inside your house. Our technicians provide white-glove service, including: 

      • Ensuring optimal placement of your WiFi router for the best performance.

      • Helping you connect your devices to the network. 

      • Providing a brief tutorial to ensure you are comfortable with your new setup.
        
        

• How do I sign into the customer portal?

  • Once you have signed up for service, you can set up your customer portal login by visiting  https://portal.klicknetworks.com. Scroll to the bottom of the page and click on "New portal user? Register an account here!" You can then manage your account, payment information, and submit support tickets.
     

• Your website says service is not available at my location, what do I? 

  • The signup system will ask you to provide your contact information so that we can manually validate your address. It is possible we made a mistake importing street addresses into our system. We'll review the information, then contact you and let you know if there is service available and if not when we expect to have service available at your location.
    
    

• I need help, how do I contact support? 

  • We'd prefer you submit tickets via the portal whenever possible. This allows us to track issues in our system and ensure your issue gets resolved in a timely manner.  

    • You can submit a ticket via the Customer Portal. Choose "Support Tickets" from the menu on the left and submit your question or issue.

    • You can also email support@klicknetworks.com. 

  • Can I call you?  Absolutely, if you do not have service or have an issue that requires more discussion please give us a call @ 509-703-6575.